Had an excellent experience with Acorn+Oak and my agent Jonah in particular. He was professional, prompt, and efficient with all aspects of the process. Helpful and responsive to a wide array of questions and concerns. Limited exposure to the management portal however the initial impression is that it will be fine. Easy to navigate and upload documents, request maintenance, pay bills, etc. Have not requested maintenance at this point but would guess it would be a similarly pleasant experience. Overall I would recommend Acorn+Oak if you are in the market in an area they service. Cheers.
We had reached out to a few different property management companies before our friends helped us find Acorn + Oak. When you are renting your home you want it to be in good hands and with people who make you feel heard. Ariel from Acorn + Oak listened and respected what was important to us--never pressuring us into anything and always valuing our opinion. They have been great at communicating, getting the home ready quickly, finding multiple quotes, and so impressively always one step ahead and on top of everything. Very grateful to be working with this company!
My wife and I moved to the area and decided to rent from Acorn and Oak Property Management because of the good reviews online. They did not disappoint. Whenever we had any trouble with our rental property, Acorn and Oak always sent someone out promptly to check out the problem. The portal is very easy to use the the staff are great to interact with (we worked with Laurie and Nicole and they were super). I would highly recommend choosing to rent from Acorn and Oak.
I just moved into a newly acquired property that A+O is managing. I am the first person to live in this house after it was vacant, flipped, sold, and still vacant. Reasonably, there have been several items that weren't 'move-in ready'--the things that you don't realize are an issue until someone is actually living in the home (like, tub drain not closing, a missing screendoor lock). Jillian and her team have been quick to work on fixing all of the issues and every vendor who has come out to work on the property has been lovely. Of course, it'd be amazing to walk into a perfectly working home, but I get it. And Acorn+Oak have responded excellently! The entire move in process and rental process was awesome as well. Their portal works smoothly for rent payments and any submitting maintenance requests. I was a homeowner for a decade before moving to Durham and I was nervous about having a property manager, but it's been really great!
Acorn + Oak Property has been an exceptional management company. Any time I have had an issue, which has been rare, they were super fast and attentive in getting issues solved. More than all that, I want to shout out my property manager Ty Parker. She has been excellent and advocated for us in renewing our lease, and really going to bat in helping us with out landlord. She was responsive, supportive, and understanding through a stressful process. This is everything a property manager should be and Ty exemplifies all of those qualities. Thank you Ty!
For more information on our listings, advertising, coupons, and mailers, please contact us today!