They positioned my hot water heater in a position so that you can’t get to my furnace so that it can be serviced. This is not good because One hour heating and air service guy couldn’t properly service my system. I have paid this company a lot of money to do repairs for me and when they did this, it was my third time using them. Now I’m going to have to pay someone to correct this problem. At this point I’m just not sure about this company because seem like by them being the professionals. They should have know better. However on today, I’m happy to say that Benjamin Franklin plumbing corrected everything and did apologize for the inconvenience. They were prompt to come out and did everything that needed to be done free of charge. They repositioned the hot water tank away from the furnace and One hour heating and air was able to finish the maintenance check up. I was so pleased because they were friendly and down to earth and was happy to make everything right . I will continue to use them for my plumbing needs and because they were so willing to correct the problem. I’m giving them a five star rating and be telling everyone I know what they done for me today and all the technicians were great and were friendly and down to earth and easy to talk to . I had three different technicians that came out plus a supervisor that was a really nice guy. Thank you Benjamin Franklin plumbing & one hour heating and air 🌟🌟🌟🌟🌟🌟
My mother has late stage dementia, my father fell and is in the hospital for weeks. Adam came i told him briefly about the situation was quiet (mom was sleeping in the same room) and got it fixed in no time at all. He kept the cost down as best he could and was very kind and attentive. You all have a great guy working for you
I have to be honest, I’ve had mixed experiences with Benjamin Franklin plumbing but the two times I’ve had David the service was fantastic. He is very professional, knowledgeable, and has a great attitude. If you decide to use BF then ask to have David come out. You won’t be disappointed.
Kim was very professional, courteous, and affable, showing a great amount of patience in answering any and all questions that we had about the process and pricing. He was very honest and transparent about what to expect, which was greatly appreciated. I highly recommend Ben Franklin Plumbing for any service repair or installation needs. I would definitely use them again.
Jason drove from a job in SC all the way to my houses within an hour and a half of being called. He was on time, thorough, polite, efficient, friendly and professional. He is definitely trustworthy and dependable. He is even coming back at a time that I am home from work for my comfort level. Highly recommended!
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