Big Clean HQ Pressure Washing

227 W 4th St, Charlotte, NC 28202, USA

AboutBig Clean HQ Pressure Washing

5 / 5

from reviews

Is this your business?

    Karen Felimond
    -
    August 15, 2022

    Power washed my single family home and porch. Did an excellent job. Responded swiftly to my text with a quote and was at my property within two hours. Outstanding, even my realtor said what a great job he did. Highly recommend!

    Cedric Scott
    -
    October 07, 2022

    I called and was told i would get an email amd someone would co tact me after they collected info about my house. I never received an email estimate. Never got a call from a provider. I felt like it was a scam to get info so I could get spam text or phishing text. ***** UPDATE**** It was brought to my attention today, now 10/7/2022 by the business owner that the emailed quote was in fact sent, with a screenshot that shows it most certainly was sent the same day of my initial call. With that in mind I see the service provider did what the phone rep told me would be done and for that I am updating this review to 5 stars, with the apology that, my firewall may have labeled the email as spam which kept me from seeing it. However, the contact from the business owner to inquire about my review was not very proffesional as a business. Regardless of what the business states about the above review being a fraudulent review, it was not. It was a true review, at the time when I felt I gave my personal information over the phone and thought I never received a contact back, which made me think I could have reached a number trying to commit some type of phishing fraud. As a business, the business contact could have inquired about my review, I would have told them why I left the review, and they could have provided me with the screen shot showing the email was sent and I could have apologized for the error. Instead I received a very unpleasant text message demanding me to remove my star review. As a business this was very unprofessional in the wording, tone, excessive back to back messages. I then suggested that as a business, a contact regarding a negative review from a disgruntled customer could be done such as the following: ""Hello Cedric. I came across a review that is less than stellar from you and wanted to inquire with you. Here is the email quote I sent to you the day of your original call. Is it possible that it was overlooked or went to a spam folder? With this in mind would you kindly adjust or remove the negative review? I am a one man business and reviews really affect my business as I strive to be the best in the business. Thank you,.." But never the less, as I can always see both points of view, I can understand this business owner taking pride in his work and being upset, and responding in an attacking, unpleasant manner; HOWEVER as a business owner that receives reviews, you must understand how to proffesionally inquire about negative reviews from customers, to clear up misunderstandings. Thank you and again I humbly apologize for the misunderstanding.

    Red Mission
    -
    June 28, 2020

    Alan responded to email quickly with quote and time, communicated well by text on day of service, did a great job, and was able to pay with PayPal for emailed invoice next day. Very easy to deal with and house looks great after 3 hours of cleaning! Here's my newly-cleaned driveway and sidewalk showing how much better mine looks than neighbor's. 😎 $377 for house and driveway...not bad at all.

    N Y
    -
    February 13, 2018

    Pressure Washing - Great service. I worked with Alan for a few times. Alan responded the same day and scheduled an appointment for the next morning. Reliable service and reasonable charge. Very happy with the result. See the before and after pictures.

    Ami McCormick
    -
    September 21, 2021

    Working with Alan was an absolute delight! He was professional, responsive, fair in price and did a great job. He arrived 10 minutes early and was very self sufficient. He washed the exterior of our home, the driveway, walkway leading up to the front porch and the front porch. I highly recommend his company.

    Big Clean HQ Pressure Washing

    Our Address

    227 W 4th St, Charlotte, NC 28202, USA

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