Appointment was at 1pm and was not seen until almost 2pm. We did not receive final numbers until minutes before closing and had to wait hours for the wire to be processed. As a result we waited for our keys! Staff seemed rushed and annoyed and no one answered the phone. Unfortunately our builders used them so we had no choice. I can see why they have 1 or 2 stars.
They put the wrong payoff on our closing documents and then submitted the wrong paperwork to the mortgage company AFTER having me sign a POA to fix the paperwork. They never filed the POA and never fixed the documents. Instead they gave a very large sum of money that I didn’t owe to the mortgage company. I’ve had to wait over a month to get my money back. In the meantime they refused to refund my closing cost with one of their managers telling us it wasn’t that big of deal. Don’t ever use them.
Messed up closing documents and delayed closing 7 days. Poor communication to say the least. Thier work on my deal goes beyond mere incompetence. I want to be much more harsh in this review but I won't call out specific names. If you want a trouble free quick closing for real estate, go elsewhere
Very poor communication. Disorganized. No one answers their phones (not even the front desk receptionist). They were using the "We've been slammed all day" as an excuse to not replying to multiple voicemails and emails. Whether you're an agent, buyer or seller.....stay away from this company.
The entire home buying & selling process can be difficult, and I applaud Costner Group and their staff. They worked hard for both parties throughout the process. My situation was not the easiest, I had an ancient Home Equity line that should have been long closed, plus an unexpected surprise to deal with - they were gracious and helpful without a fault. The initial Closing Documents were incorrect because of the date they pulled my mortgage info. I brought the matter to their attention and they were able to have the document corrected for the following day's closing. Note: They separate buyers and sellers for privacy reasons, which is different than closings I've been present at in the recent past. This can be a little off-putting as you never get to build any kind of rapport, but it does help speed the process for the seller. As someone who traveled a few hours for the closing, it helped me to be on my way in a short amount of time.
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