Thank you Valerie!! You are awesome!! Highly recommend She was concerned, professional and very kind.
Their inventory has a mix that is suitable for most income levels. They are prompt to respond. The only delays I've experienced is with the actual property owners giving them approval for repairs or upgrades.
This company is great in some ways and needs work in others. I rented from them for 9 years. When I first viewed the house it was disgusting. So many dead cockroaches you couldn’t enter the home without stepping on them, carpet tore up with feces rubbed into them, broken windows, the whole 9 yards plus a few. Turns out they won’t repair or clean up until a security deposit is down? But when I moved in the place looked great! The best part about this place is it’s a small operation! Joe knew me by name even after several years between seeing him at the office. The biggest issue they have is either they need more staff or some of the staff doesn’t care? Anytime you call for anything the person responsible is busy or at lunch, you leave them a message and they promise to call you back right away... trust me they never will. The ONLY way to get any information is to go to the office and wait, if they tell you they are with someone doing what ever and they can give you a call you must tell them it’s ok I’ll just wait here. I promise it is the ONLY way. I have been told they will call you right back... gone to the office and was promised a call, I called every day and each time a promise they would call me. Maintenance usually was fairly prompt. Had a few issues with getting someone out to repair the ceiling after a leak from the second story, literally took a few months. But all of my other maintenance issues were resolved pretty quickly. Overall I had a decent experience.
Don’t do any business with this agency. Their website states that they are viewing case by case regardless of how you fulfill the application requirements or not. Even talking to them personally and them “talking to the property manager” and making statements that everything should work out when paying a double security deposit doesn’t change a thing. In the end nothing matters but the credit/background check. The only thing you get is a generic response and not a case by case review. Not what they tell you in first place . Yes, my credit is not the best for explainable and understandable reasons and it’s not their fault, no doubts or questions ask, but don’t make statements which are not true.
Highly dissatisfied with this property management company. It took them two weeks to process an application that I submitted only to turn around and deny me. They also didn't even have to decency to try to offer anything else or be more helpful. I'm disappointed with the level of professionalism from them and I expected more since I relocated from another state to move here. I will never recommend them to anyone try Progress instead they at least have the decency to keep open communication with their clients.
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