We had closing last Friday 04/22 at this place was referred through the offer pad for closing attorney, we thought they were like any other attorney and didn’t expect the problems we will go through, to begin with this place we haven’t got any response from for the questions we ask, till the date before closing night we didn’t get our closing disclosure, final amount, we have to rush up in the morning to bank to wire the amount on the closing date, we were following up from the beginning the deed should be specific way and on the closing date we found the issue and it took time to fix it, they are very large firm with many customers and good office space but their customer service is not at all good. They should really improve their service as every time the customer buys or sells property they have lot of things to take care and not to worry if they will be closing or not because of attorney response and delays. I am leaving 2 stars since they we able to close our property on the same day.
Upon arrival we were greeted promptly. All of the staff we courteous and pleasant. We were taken back before our appointment time and started working on documents right away. Our attorney was pleasant and knowledgeable. Apologies for not giving his name as I am horrible with names. The whole experience was simple and much quicker than expected. Excellent folks to do business with, I highly recommend this firm.
I know you don’t hear this about buying or selling a house but this closing experience was painless. The people were great from the pre-closer to the closing attorney. The information asked for was in small increments that could be completed a small bit at a time. To the office where we signed the papers that was easy to find and near where we lived and the staff were warm and friendly. I don’t think people recognize how much a smile can improve you experience. But all were nice, friendly and helpful. I would recommend their service to friends family and neighbors. Thank you for making a stressful time much easier.
Hankin & Pack handled our closing for the sake of our house to Open Door. We were a little hesitant at first doing an electronic closing with an it if town firm and had many questions. Nick Katopodis was our settlement agent and he was great! He responded quickly when we contacted him by phone or email. He made us feel very comfortable throughout the process. He always answered all of questions, thoroughly and made the closing experience the best we ever had. We actually were able to close a day early because of his efficient management! We highly recommend Hankin and Pack, and Nick, of course!
I have worked with many closing attorneys but I have to say Hankin & Pack made my client's transaction as smooth as it could possibly go. They use the Qualia platform to communicate with everyone throughout the transaction. I never felt that me nor my clients needed anything. Also, we had a last minute change and they were willing and able to make that change happen. Thank you for a smooth transaction. I would highly recommend them! Peggy Jennings Inhabit Real Estate
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