Do not hire this company. They are the worst property managers ever. The turnover of property managers are high. We had 5 within a 1 1/2 years. They are incompetent and don’t do proper inspections and don’t follow CC&Rs. Our neighborhood has so many violations like missing shutters, mold on homes and sidewalks, additions with no arc approvals, weeds, falling landscape rocks and no one ever receives a violation. We even have to complain about trash laying around for week. They don’t know how to advise / guide a board for the betterment of a neighborhood.
Henderson properties owns the management company, right? If so My complaint would apply to the company as a whole
Chad Tabor
-
March 23, 2023
My first experience with Henderson has been bad. My unit has water leaking from the ceiling so I left a message with their answering service at which point I was supposed to receive a call back, this was yesterday. I called again this morning and was once again told I would receive a call back. NO ONE has called back in 2 days so I sent an email… still nothing back. I had a similar issue years ago when CAMS was the manager and they took care of it very quickly. I will update the review once I hear back from them.
Update 2/17/23: It has been 2 weeks since the water was leaking through the ceiling. The leak was fixed but we have yet to hear back regarding restoration for the water damage. Henderson continues to provide sub-par service.
Update 3/10/23: Despite Henderson’s response on my last update I never received any communication regarding next steps. I only found out from the owner in the unit above that Henderson is trying to blame her water heater when in fact it was the pipe in the wall which is their responsibility. The plumber who fixed the leak did so by repairing the pipe inside the wall NOT the water heater. The pipes are polybutylene and have been failing throughout the community for many years. I am including actual photos of the pipe INSIDE the wall which was fixed. Will continue to update until this is solved.
Update 3/23/23: It has now been almost 2 full months since the water leak with no action taken by Henderson to investigate the problem. They are in breach of contract of the CCR’s and the health risks associated with potential mold growth is a display of negligence on their part. Will continue to update accordingly.
Madison Chamley
-
February 22, 2023
I have had great experiences while working as a vendor for Henderson Properties. Christa has been a huge help on making sure request are sent to us promptly and also making sure they are fulfilled. She is always a big help on getting any questions I may have answered and always willing to help in any way she can. I greatly appreciate Christa in all she does in helping not only me but also making sure her clients are taken care of as well.
Jennifer Rose
-
February 15, 2023
I've had the pleasure for years, 7 years and counting to have Henderson Properties handle maintenance request for me. Christa that works in that department is hands down the BEST! I never have to follow up on anything, she's always upfront and professional and goes above and beyond what we ask of her. It's refreshing and reassuring to have someone like that have your back, phenomenal representative of the company.
Katie Hoffman
-
February 06, 2023
I attended a Real Estate Investing seminar hosted by Henderson Properties. Everyone we met was so helpful, and knowledgeable and willing to answer all questions. It was a great event, Barb, Lisa and Brandon all did a great job! I would recommend to anyone interested in learning more about Real Estate investing.Henderson Properties has so many great options to help through their Investment Group, from helping you find the right property to having their own contractors for renovations. Truly a full service company!
Do not hire this company. They are the worst property managers ever. The turnover of property managers are high. We had 5 within a 1 1/2 years. They are incompetent and don’t do proper inspections and don’t follow CC&Rs. Our neighborhood has so many violations like missing shutters, mold on homes and sidewalks, additions with no arc approvals, weeds, falling landscape rocks and no one ever receives a violation. We even have to complain about trash laying around for week. They don’t know how to advise / guide a board for the betterment of a neighborhood. Henderson properties owns the management company, right? If so My complaint would apply to the company as a whole
My first experience with Henderson has been bad. My unit has water leaking from the ceiling so I left a message with their answering service at which point I was supposed to receive a call back, this was yesterday. I called again this morning and was once again told I would receive a call back. NO ONE has called back in 2 days so I sent an email… still nothing back. I had a similar issue years ago when CAMS was the manager and they took care of it very quickly. I will update the review once I hear back from them. Update 2/17/23: It has been 2 weeks since the water was leaking through the ceiling. The leak was fixed but we have yet to hear back regarding restoration for the water damage. Henderson continues to provide sub-par service. Update 3/10/23: Despite Henderson’s response on my last update I never received any communication regarding next steps. I only found out from the owner in the unit above that Henderson is trying to blame her water heater when in fact it was the pipe in the wall which is their responsibility. The plumber who fixed the leak did so by repairing the pipe inside the wall NOT the water heater. The pipes are polybutylene and have been failing throughout the community for many years. I am including actual photos of the pipe INSIDE the wall which was fixed. Will continue to update until this is solved. Update 3/23/23: It has now been almost 2 full months since the water leak with no action taken by Henderson to investigate the problem. They are in breach of contract of the CCR’s and the health risks associated with potential mold growth is a display of negligence on their part. Will continue to update accordingly.
I have had great experiences while working as a vendor for Henderson Properties. Christa has been a huge help on making sure request are sent to us promptly and also making sure they are fulfilled. She is always a big help on getting any questions I may have answered and always willing to help in any way she can. I greatly appreciate Christa in all she does in helping not only me but also making sure her clients are taken care of as well.
I've had the pleasure for years, 7 years and counting to have Henderson Properties handle maintenance request for me. Christa that works in that department is hands down the BEST! I never have to follow up on anything, she's always upfront and professional and goes above and beyond what we ask of her. It's refreshing and reassuring to have someone like that have your back, phenomenal representative of the company.
I attended a Real Estate Investing seminar hosted by Henderson Properties. Everyone we met was so helpful, and knowledgeable and willing to answer all questions. It was a great event, Barb, Lisa and Brandon all did a great job! I would recommend to anyone interested in learning more about Real Estate investing.Henderson Properties has so many great options to help through their Investment Group, from helping you find the right property to having their own contractors for renovations. Truly a full service company!