I contacted Henderson Properties for rental property management. Brandon Davis, from Henderson properties, reached out in a short time and was excellent in explaining the process. In his responses, he was always timely, professional and very courteous. After signing the agreement, Brandon referred me to Kurt Stevens, property manager. He was also very responsive and professional. Although I have short experience, to date, my experience with Henderson properties has been excellent and I look forward to long term relation that will continue this way. Thank you!
I sent Henderson the required pool access form on 4/26. I confirmed their receipt and that I was all set. I went to use our pool and no fobs were activated. I had paid $80 to the old management company to get 2 additional fobs which Henderson continued to say has never been an option so I sent them the email that it was. Regardless, after two weeks, they sent me an email that I had to pick two and they would deactivate the remaining two and send my money back. I sent them the two I wanted to keep the top numbers and told them I could not read bottom as illegible so I took a picture and sent to them. My fobs worked to get into the pool this Tuesday. I went to get in yesterday and now none KC my fobs are working again. I have sent a minimum of 10 emails on the subject requesting a call back to fix it and when I was locked out of the pool yesterday in 95 degree weather with my two year old grandson, I asked them to call me right back. Instead they email and don’t fix the problem. Someone wrote that they never answer the phone and that is true. They also never resolve issues, treat a paying homeowner with complete disrespect and then do something different then their boss put in an email. I have never seen poorer service and a complete inability or desire to resolve recurring issues in my life and the fact that they neither answer the phone nor return phone calls is just the icing on the cake.
Everyone at Henderson Properties have been amazing, especially Hannah. She's been very attentive throughout the entire process of me finding a property; she always responds to all my emails and phone calls in a timely manner. She's very efficient with what she does and I will always recommend them to anyone looking to rent a home.
Henderson Properties is amazing. I rented from them back in 2013 and now I'm a renter with them again in 2022. Their professionalism is still stellar. Hannah, in particular, helped me this time around with the entire process. She is wonderful--- very responsive, polite, and made sure everything worked in my favor. I definitely recommend working with Henderson Properties.
I reached out to Henderson Properties in regards to my bathroom sink leaking. They reached out in a timely manner to schedule someone to fix it. Jorge came to my apartment and was so friendly. He fixed my sink quickly and showed me the work he did. He was wonderful.
For more information on our listings, advertising, coupons, and mailers, please contact us today!