Robert and the team at Master Key are doing a great job managing my home. We had one hiccup: They forgot to tell me that my tenant was leaving, but they made up for it by doing a great job with the turnaround. The unit was repainted, cleaned and rented within two weeks: some or all work was done over the 4th of July weekend. The tenant is paying rent on time. Mistakes happen, but not everybody has the competence to earn back trust: Masterkey has my trust. Thank you for your great work!
BEWARE BEWARE !!! This place should be close down . They never pick up the phone and if they do you have to call like 10 times back to back . Ligia is over applications and if it’s any discrepancies she WILL NOT call you so you have to be on top of your own application. This process was horrible and I’m so happy that I didn’t go through this company. After calling multiple times I requested to speak to Robert who is the Rental manger , he picked up and after I explained my situation he disconnected on me and denied my application. I also emailed everyone on the team on not one person replied back to my email . Be prepared to have rental history which is common but what makes me upset that no one reached out . Honestly don’t know how this company has a 4 start because the service is trashy .
Masterkey Property Management has a great team. They help me select a tenant quickly within a month even it was in a slow February rental market. Not only do they take care of tenant quickly but also keep me inform about what happen to my property. I highly recommend them !
Masterkey has been amazing. I went through some career changes that required me to move to MD. I wanted to keep my house in NC and rent the property out. Masterkey handled everything and always kept me in the loop. Their management fees are fair, and my house was prepped and lease was signed in around 30 days. This team is amazing!
High recommend working with Masterkey. We lived in one of their rentals for two years. Robert made it easy to pay rent and have work orders completed quickly. Staff is efficient and highly professional.
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