I needed maintenance for a leaking faucet. Set up an appointment. Took the entire day off because they could not specify a time. The guy never showed. Setup a second appointment and had to stay on the phone helping the guy get there because he couldn't find the place. At the end of the month I got a bill for $218 because the repairman said that when he came the first time I wouldn't open he door. I was there all day, he never showed nor called and the second time he came it took him an hour to find the place so he didn't even know where it was. RIP OFF Stay away
Metro Property Management has been a Godsend for us! We are not new to the Raleigh-Durham rental market and have been renting homes in Apex and Cary for almost 10 years – commercial and residential. While looking to purchase another property elsewhere, our old residential lease expired (we did not want to renew with previous entity) and we found ourselves in a place where we needed a desirable property with a quick signing process. Chris and his staff at Metro made the process smooth and efficient. They have been very responsive for the few repairs we have needed and we have been pleasantly surprised by the amenities that came with the property we are renting from them. If you are looking for company that is ‘in-the-know’ about Wake County properties, Metro Property Management delivers. Highly recommend!!
We have been leasing with Metro Properties for over 20 years with my disabled brother. They have leased him at least 4 apartments. They have been accommodating to him and his needs. They have been professional towards him and my family. They have worked with us on anything we need for him. Great company and great staff with Chris and Christie. We are going to miss working with them.
I guess I would be considered a long-term tenant. I have rented three different properties from metro property management and am currently in my sixth year at my residence. Chris has been more than accommodating with my hectic schedule and showing me the properties. If there has ever been any need for maintenance, metro has always made sure that any repairs were made quickly. The heat actually went out at my house the first winter after I moved in and my furnace was replaced the same day! It was very cold that December and I was very thankful that metro was so quick to make sure my family was warm! My water heater actually sprung a leak in the spring-these things do happen as I'm in a much older house-But my water heater was replaced immediately! Then came hurricane Matthew, and while the house really didn't have any damage, my den flooded! Sounds like I have a lot of bad luck, huh? But the owner of the property chose an upgrade to replace the flooring and I now have a beautifully remodeled den with luxury vinyl plank floors. They are absolutely beautiful and waterproof! The installers were very professional and worked around my schedule. While there have been some need for maintenance, Chris and Christi have always taken care of my issues in a professional and courteous manner!
The people who run this are the absolute worst. Absolutely no customer service. I’ll explain two issues we’ve had with them. 1. We had a mice issue that they were extremely reluctant to address. There was no door to our crawl space, leaving it wide open to rodents, animals, and inspects. Our kitchen became infested with mice due to this. We called their emergency number and left VM’s 3 times over the span of a week. No response. Finally after the 4th attempt Chris responded to me with a nasty text saying that “we should’ve emailed him like normal people” I cannot stress enough how unprofessional these people are. 2. When we moved in we were told that Duke Energy would remain in Metro property’s name and that we would just pay Metro for our power. One day we got a very vague email just saying “power to be disconnected June 28th” There was absolutely no explanation on why. We assumed it must’ve been some kind of mistake because for the past 3 months we had just been paying metro for power. Anyways we woke up on June 28 to no power and were told we had to switch it in our own name. Which we are happy to do but it left us without power for an entire day. This all could’ve been avoided by simply communicating to us. If you find a house and metro property is the property management, look elsewhere! They are horrible!!!
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