This company is a scammer, we paid $240 for the application of four adults, they asked for proof, letters and more letters. After two weeks that we were approved, there was no available property. then we applied with amarican home 4 and the process was the opposite. super easy, very professional... I recommend this company.
I am giving this company a 1 star due to a recent experience I had with them. I am looking to rent a home and like many other rental companies, they have a self-tour to view the property. With Park Ave, I needed to fill out a questionnaire. Weird but I did so anyways. I enter my information as prompted and when it came to my yearly income, I entered around $88,000. According to the "questionnaire", I wasn't qualified to TOUR the house. Not apply, not buy but just simply TOUR the home. [BTW the rent was only $2500]. When I called the company, first I was informed, that I didn't make enough yearly to tour the house. I was confused as $88,000 is a very high salary, especially in Charlotte which has an average of about $40,000. Then I was informed "Park Ave does not waste time showing candidates a home they do not qualify for based on the questionnaire" ARE YOU SERIOUS???? The questionnaire shouldn't detect who is qualified or not. Secondly, anyone can lie on the questionnaire, and guess what, YOU'RE STILL WASTING YOUR TIME! Lastly, that is such a form of discrimination. Filtering out people you assume can not afford a home by something a lot of people do not take seriously is ridiculous. The lady also informed me she could reset the questionnaire so I can enter better information. At that point, I did not want to be associated with any company like this. I understand everyone has standards, but to view a property, your standards are absurd. I would never rent from this company, let alone buy anything from them.
DO NOT RENT FROM THIS COMPANY! Particularly the Soho team! They will waste your money and your time like no other. They will never respond, let alone pick up the phone, and they won’t even treat you like a PAYING client even after the home you wanted was leased out from under you. Oh, by the way, THEY DO NOT OFFER REFUNDS! My partner and I have been ready and waiting for our ALREADY APPROVED APPLICATION to be applied to an available Park Avenue home for over 3 weeks, and we are ready to sign and move in now. They happily took our application money though the home we originally applied for was already leased out. We have currently been waiting for 5 days for an answer from the Soho team about our 5th choice property. When we found a new management company, Progress Residential, it was like a breath of fresh air because we were finally being treated like human beings. Applied, approved, and leased a property in LESS THAN 24 HOURS! It was amazing, especially in contrast to working with Park Avenue.
An absolute and completely dishonest and scamming type of property management group. I applied for a home on 5/11/22. I toured the home hours before applying and contacted them initially on 5/10/22 about initiating an application and lease on their home on Ray Road in Raleigh NC. The fee was $120 for two adults to apply and I have not received anything from the “company” other than a receipt. After emailing multiple times a day, calling and leaving voice mails daily, as well as sending inquires through their online chat feature I have received absolutely nothing in response. The home has stated pending lease on their website since I applied on 5/11/22 and they have continued to keep it posted so that hard working individuals will pay their non refundable application deposit and get trapped in their ghosting cycle while they get paid. As of this morning, 5/15/22 their voicemail box was full. I am sure from individuals like myself who are wondering where their money and services disappeared to. If this is how they treat prospect customers I am positive that I never want to be one of their actual customers. The homes they represent are beautiful but I would also recommend to home owners not to use them. I would be sick to know a company gathered thousands from applications alone and did not honestly represent my home and property with the highest of class in every accord.
Park Avenue Properties took over management of my property recently from another company as of August 1st, 2022. As an owner the most important thing is communication, good accounting work and most importantly timely distribution of owner's funds. To say that the staff at Park Avenue Properties has failed would be an understatement. They have been absolutely terrible on all the above and as of September 8th I still haven't gotten my August distribution. On top of that my tenant has already paid their September rent. I'm not sure of the alternatives in the Charlotte marketplace but I sure as hell will be looking. After posting this review one of the principals of the company reached out with a phone call. He was very gracious and apologetic which was appreciated. Feel a bit better today and hopefully this is just a one time event.
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