Tom was excellent. He took my computer, opened it up and immediately saw the issue. It wasnt what I had expected and he showed me what was wrong. He immediately ordered the part and cleaned up the chassis and screen, put it back together so I can use it till the part comes in. Fast, Smart, Easy, Reasonably priced. All in all a great experience.
Can't say enough good things about Tom and my experience at PC Crisis. He was prompt w/scheduling, extremely knowledgeable and effective, kept me posted with updates while my computer was being repaired and turnaround time was very quick. My mom has gone to him for computer assistance for 20 years. Highly recommend!
Tom at PC Crisis has been taking care of my computers since 2013, when the company was located in Cornelius. He has assisted me with Windows issues, backups, setup and data transfer to a new laptop, and most recently he handled a tedious and time consuming warranty repair through Dell. Tom is reliable and thorough, and provides updates throughout the repair process. He also takes the time to explain technical issues in a way that I can understand (which is NO easy task!). PC Crisis provides quality service at a reasonable price.
Tom is a man who seems to know anything and everything about computers. He has saved me twice when my laptop was in need of service. I love the quick turn around and the cost is worth the service, knowledge and quality. He was also able to guide me in the right direction when I was in need of a new laptop for work.
Tom's simply the BEST. That's not just from me, but from others I met in the "tech field" who happen to know him. After numerous visits (for varying reasons) Tom has always been able not to only Dx, but really find root-cause for my issues. I have nothing but 100% confidence in his knowledge and ability to navigate the insane ever changing platform upon which technology teeters. Tom stays abreast of all of those changes as they muck with our operating system, and ensure that our devices don't play nice in the sandbox. Tom makes them play nice. You just do not need to worry -- he knows what he's doing (and what "they are doing") and he fixes it. I know many people follow him, as he moves, even from other states. And that is because he is trustworthy, and rarely -- -- ethical. 100% ethical. And I am not alone in my opinion.
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