Phoenix Realty & Property Management of Durham NC

5108 NC-55, Durham, NC 27713, USA

About Phoenix Realty & Property Management of Durham NC

3.6 / 5

from reviews

Is this your business?

    Brad Dolce
    -
    March 19, 2022

    Our family loves this home and the team of people that make up Pheonix Realty & Property Management of Durham. A year ago we were in need of a larger home for our family and we were feeling the pinch of the market at the time. We decided to rent another year or so before purchasing a home. Stan and team came to our rescue and had us in a smooth transition into our new home and we couldn't be happier with the experience thus far. Anytime we need them they have been nothing but professional and kind to us. We have had a wonderful experience and hope that you will also!

    Mingmei Dragons
    -
    May 13, 2022

    I highly recommend AVOIDING Phoenix Property Management! The house next door to me is leased and has been managed by this company for years and the backyard has become overrun with invasive wisteria that killed 2 trees and grew over into my property, damaging my trees. After the tenants tried contacting Phoenix Property about the trees and got no response, I contacted Megan Wheeler at this company (who manages the house) back in December 2021 by phone and e-mail and again in March with no response. Finally she acknowledged receiving my email with photos in April, asked a few follow up questions, then no further response and no cleanup of the backyard whatsoever occurred. Megan did not tell me to contact the owners (who, as she informed me much later on, must approve and pay for yard cleanup). So I assumed for quite a long time that Phoenix Property was responsible for the yard, wasting time waiting for them to respond when I could have tried finding out how to contact the owner - neither Megan nor the owners ever gave me their names let alone any way to contact them!) Had to get my HOA Board here involved due to this ongoing negligence and lack of response. Over the years, vines have even grown on the house, knocked down a screen (I politely put the screen on their front porch), a hose was left out in the front yard for over a year (the house was not lived in for extended periods). I urge you to save yourself major problems and do not use this company as tenants or as an owner! Update on May 13 - my HOA sent a letter to the owner of the property managed by this company about 3 weeks ago as covenants here require yards to be kept up and the HOA board agreed upon inspecting the yard that it violates an HOA covenant. I then received an email from Megan of Phoenix Property wanting me to remove or change my online reviews, claiming they aren’t accurate. My reviews are very accurate, I’ve been amending them to reflect any new information or understanding as honesty and fairness are very important to me. In one email, I had asked Phoenix Property to ask the owners, out of fairness, to consider paying me back for my vine mitigation bill and splitting a probable future bill for having a surveyor remark the property line between yards. This they said the owner refused, saying the owner is not legally obligated to do this. That's true. I had asked this as a possible remedy as if the owner had cleaned up the 2 dead trees, mitigated their vines and also helped with my related bills, I would have felt the owners were making a big effort to repair relations with me and undo damage. But Phoenix Property says the owner has said no. Then they told me that I had agreed to take down my reviews if the owner gave me money (even used the word extortion)! I never said such a thing and this lie is very upsetting. Phoenix Property claimed that an arborist (later listed as a landscaper) had examined the trees and vines at 2702 and that the owner would begin some kind of action (specifics were not given as to what would be done). But to this date, no cleanup of trees or vines has occurred on that property. The trees have been leaning since fall 2021 and I notified Phoenix Property (and have photos) in Dec 2021. It's now May. Megan also told me in an email that she wants me to rescind my complaint against Phoenix Property with the BBB. The email says they will take action against me if I don't. I found info on the BBB website that says a company should never ask you to rescind your complaint, much less say that actions will be taken if I don’t. It’s against BBB standards and could result in the company losing BBB accreditation. I reported the demand to the BBB. I understand Phoenix Property can’t make the owner decide to clean up his/her yard and maintain it, but they are in agreement with the owner to manage the property. If the owner is being negligent, and Phoenix Property does not condone this, they need to confer with him and stop being his management company.

    Natalia Weber
    -
    April 13, 2022

    When someone does a walk thru while current tenants are living in a property, one assumes repairs will be made and house will be turned over to new tenant in good condition. Phoenixpropertync apparently tricks people into signing leases while home is occupied and then tells you “oh sorry you signed the lease in condition as is” If this is the case, then no one should ever sign a lease until the home is completely vacated and cleaned and inspected. When I received the house and was disgusted by the condition, the real estate agent admitted he hadn’t seen the house in 5 years!!!! Therefore he didn’t even care to oversee what the tenants were receiving every time. I refuse to move into this house and had to spend over $3,000 in Airbnb and not only do they refuse to cancel my lease, they are threatening to take action against me if I don’t pay them rent. No homeowner should do business with phoenixpropertync because they obviously don’t maintain the homes or care about the condition of their properties. I’m a Dentist and fiancé is a healthcare professional allergic to mold with asthma. And they don’t seem to care. After raising all of my concerns and refusing to move in they come back saying “we’ll paint and change some of the carpet, and cut the grass” but there was no mention of taking care of the mold. And why was this not done prior to me moving in?? Why do I have to live somewhere while repairs are being made, strangers coming in and out working on the house, smell of paint? This seems like an uninhabitable situation to me.

    Matthew Wright
    -
    April 04, 2022

    Phoenix Reality had manage my residential rental property for about 15 year. The did a great job of finding good tenants for my property.

    Beas Huang
    -
    September 16, 2019

    I cannot say enough good things about this property management company Phoenix. They been managing my two investment properties for years now. I practically lost track of time. Mainly because they are like clock work. Monies come in early each month. Renewal is smooth. So is tenant turn over. I do very little other than making big spending decisions like replacing my old ac recently. Vacancies has been few. I don’t recall the last time my properties stay vacant. They said the market is strong and helps increase rent but I Have investment properties elsewhere in similar strong metro and they don’t perform like this. It seems to me Phoenix knows how to create long tail wind and tenant turnover is quite fluid. I know repairs are needed and they are effective getting the job done and do so cost effectively and get next tenant moving in. They also help me look ahead and make updates when it is time. They often are ahead of me. I appreciate their input and care for my homes. Hope to continue another ten years. By then I have these two paid off. Yahoo !

    Phoenix Realty & Property Management of Durham NC

    Our Address

    5108 NC-55, Durham, NC 27713, USA

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