Great Job patching up my water pipe in my front lawn. John Bryd was excellent and professional. He educated us on what I need to do next and I highly recommend his services.
Came the same day we called. Technician was given the wrong address, but was very friendly and personable as he worked to get to the right address. Quick repair of clogged shower drain. TJ did a great job letting me know when he would arrive and he arrived on time. I would definitely recommend him.
We had a drain blockage in an upstairs bathroom sink and heard a gurgling noise in the tub each time the adjacent toilet was flushed. Another plumber had run a cleaning line through the tub drain and then a line through our vent stack, thinking that would solve the problem, but he had no ideas when it didn't. Chris Jones of Rapid-Rooter correctly diagnosed this issue as a blockage in the pipe between the sink and the toilet. He explained the problem, fixed it and cleaned up, all in less than 90 minutes. He was friendly and professional, and we have now found a new plumber we plan to stick with. I have no idea whether the price ($282 with a coupon) is competitive for such a service, but it seemed reasonable to my wife and me.
John Bird did a great job. Showed up when expected. Fixed our problem and was very professional to work with. Would definitely use again.
Hello Viewers: Each time I called this unpleasant, unprofessional business the call failed. About two days ago evening hours I spoke to a technician named John. I just had questions for him to help me understand the situation. In my opinion, he didn’t want to answer my questions so he abruptly hung up the phone. A day of so I telephoned the office and finally spoke to the Chief Executive. When I finally got her today to make a complaint she was rude and accused me of badgering her employees, something that I would never do to anyone . I was do offended with Dianne. Maybe I wasn’t the right color for this company ! I hate playing the race card but that is how the both of them made me feel. TJ & John were the plumbers here at my home. They never respected me enough to tell me something. John claimed that they didn’t know whether I was the homeowner or tenant They ran my water for long periods of time and on several occasions I had to asked them when could I turn the water off. All bathrooms tubs and faucets were running at the same time full speed. Now, I do know the water has to run at some point. Due, to my urgent situation with the City of Charlotte and Ansco contractors is were the unfortunate occurrence happened. To recap, Rapid Rooter here in Charlotte, N.C never will I call this company on my behalf ever for know reason. They are lucky that someone believes in them because I don’t . They are not the sharpest tools in the box. People be aware !!!!! I am just glad that know money came out of my pocket! My report card for this company is straight FFFF across the board !!!
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