I’m an owner that’s been working with Real Propery Management since 2019. Through the years I’ve seen them increase the size of their team, and I’m pleased to see the positive impact it’s made. I also appreciate the overall responsiveness when information needs to be shared with the tenants. The communication over the past year was good particularly when repairs were needed. I am a very involved owner, so making the final decision on who does work on my property for larger repairs is important to me. Real Property Management has been easy to work with when I chosen to leverage my own contractors. I really appreciate having that flexibility.
Breeann Barnes
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February 22, 2023
Renters beware!! If I could give them zero stars I would!! If you see a home managed by this company do not do it!!! It is not worth the headache. These people have no customer service skills, deceitful, do not care about their tenants. From day one it has been nothing but problems. We received 1 key and was blamed for their incompetence for not being able to give us all the keys in time, yet we had 3 days to give them our money for the home and 2 days to turn on the utilities. They had a whole week to make sure we had our keys but did not. They are a local company so there was no excuse …..Once we received the key we walked into a dirty home. As soon as we walked into the house I instantly saw all kinds of dirt and food crumbs on the floor. The countertops were full of crumbs and residue. The sink was filthy. The carpet had stains throughout the house the bathroom cabinets had residue all over and so much more. Nothing was clean at all! When I reached out to the property manager Chantal she was very rude. She basically called us liars claiming when they did the walk through that the house was clean. I asked if someone could meet at the house since they didn’t believe it was dirty and she told me no. She knew when Gabe the assistant property manger went and did their walk through that it was raining and tracked in dirt into the house. Though knowing this no one went back to clean the floors. Upon seeing that I was not accepting no for an answer Chantal finally asked us to send any photo evidence of the uncleanness and let us know that we would receive the walk through report that they completed within 1-2 days that shows the issues they have documented. I sent the clear evidence to everyone who works for RPM Excellence and expressed my disappointment of the treatment we were receiving for asking of a task that should’ve already been completed. Instead of receiving an apology and an update the next day we received no answer from anyone but did receive a no reply email for a maintenance request that had no description. I sent an email to Chantal asking what the maintenance was for since we had not heard from anyone and still received no reply. I called for her and got no call back from her either. When I called asking for her I did confirm that my emails we’re received by everyone. My husband went by the house to find one person slightly cleaning. She didn’t even get all the areas that was of concerned. She basically spot cleaned an almost 3000sq house. At that point we gave up and cleaned ourselves. We still hadn’t received our keys which includes the mailbox key so we haven’t been able to check the mail or the tenant report so I emailed about that but still received no answer. A few hours later we all received a message asking if we would be at the house because they are going to drop off the rest of the keys and also the owner wants to get something he left out of the garage. No one ever answered my email about the keys or the tenant walk through report. Once we asked abt that again to Gabe the assistant property manager we were told we would receive it within 24hrs. We still have not gotten it which lets me know if the owner did not need anything they probably would’ve never reached out to us. I have never experienced anything like this in my life!! Please save yourself the headache and your money. If we hadn’t signed that lease I would’ve never moved into this house. This mess is not worth it! I’m paying them to ignore us treat us like trash. I advise spend your hard earned money elsewhere!!
Nickey Woodfield
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February 27, 2023
We just leased from Real Property Management Excellence after owning a home for 20 years. It has been a great experience and everyone in the office (Betty & Stephane) have been so helpful in assisting us with the leasing process, getting house ready for the move in etc. Great communication!!!
Mega Kasal
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April 26, 2023
Chantal is so sweet, down to earth and explains everything really well especially as a first time landlord. Her prices are more competitive than others as well. Thank you Chantal!
Stephen Grant
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February 04, 2023
This company has been excellent in all my dealings with them. They have responded to all my calls, texts, or emails promptly. If there has been a maintenance concern, it has been seen to in an efficient manner to my satisfaction.
I’m an owner that’s been working with Real Propery Management since 2019. Through the years I’ve seen them increase the size of their team, and I’m pleased to see the positive impact it’s made. I also appreciate the overall responsiveness when information needs to be shared with the tenants. The communication over the past year was good particularly when repairs were needed. I am a very involved owner, so making the final decision on who does work on my property for larger repairs is important to me. Real Property Management has been easy to work with when I chosen to leverage my own contractors. I really appreciate having that flexibility.
Renters beware!! If I could give them zero stars I would!! If you see a home managed by this company do not do it!!! It is not worth the headache. These people have no customer service skills, deceitful, do not care about their tenants. From day one it has been nothing but problems. We received 1 key and was blamed for their incompetence for not being able to give us all the keys in time, yet we had 3 days to give them our money for the home and 2 days to turn on the utilities. They had a whole week to make sure we had our keys but did not. They are a local company so there was no excuse …..Once we received the key we walked into a dirty home. As soon as we walked into the house I instantly saw all kinds of dirt and food crumbs on the floor. The countertops were full of crumbs and residue. The sink was filthy. The carpet had stains throughout the house the bathroom cabinets had residue all over and so much more. Nothing was clean at all! When I reached out to the property manager Chantal she was very rude. She basically called us liars claiming when they did the walk through that the house was clean. I asked if someone could meet at the house since they didn’t believe it was dirty and she told me no. She knew when Gabe the assistant property manger went and did their walk through that it was raining and tracked in dirt into the house. Though knowing this no one went back to clean the floors. Upon seeing that I was not accepting no for an answer Chantal finally asked us to send any photo evidence of the uncleanness and let us know that we would receive the walk through report that they completed within 1-2 days that shows the issues they have documented. I sent the clear evidence to everyone who works for RPM Excellence and expressed my disappointment of the treatment we were receiving for asking of a task that should’ve already been completed. Instead of receiving an apology and an update the next day we received no answer from anyone but did receive a no reply email for a maintenance request that had no description. I sent an email to Chantal asking what the maintenance was for since we had not heard from anyone and still received no reply. I called for her and got no call back from her either. When I called asking for her I did confirm that my emails we’re received by everyone. My husband went by the house to find one person slightly cleaning. She didn’t even get all the areas that was of concerned. She basically spot cleaned an almost 3000sq house. At that point we gave up and cleaned ourselves. We still hadn’t received our keys which includes the mailbox key so we haven’t been able to check the mail or the tenant report so I emailed about that but still received no answer. A few hours later we all received a message asking if we would be at the house because they are going to drop off the rest of the keys and also the owner wants to get something he left out of the garage. No one ever answered my email about the keys or the tenant walk through report. Once we asked abt that again to Gabe the assistant property manager we were told we would receive it within 24hrs. We still have not gotten it which lets me know if the owner did not need anything they probably would’ve never reached out to us. I have never experienced anything like this in my life!! Please save yourself the headache and your money. If we hadn’t signed that lease I would’ve never moved into this house. This mess is not worth it! I’m paying them to ignore us treat us like trash. I advise spend your hard earned money elsewhere!!
We just leased from Real Property Management Excellence after owning a home for 20 years. It has been a great experience and everyone in the office (Betty & Stephane) have been so helpful in assisting us with the leasing process, getting house ready for the move in etc. Great communication!!!
Chantal is so sweet, down to earth and explains everything really well especially as a first time landlord. Her prices are more competitive than others as well. Thank you Chantal!
This company has been excellent in all my dealings with them. They have responded to all my calls, texts, or emails promptly. If there has been a maintenance concern, it has been seen to in an efficient manner to my satisfaction.