Pretty uneventful until we needed our $2350 deposit back. The market is crazy in Raleigh and finding a rental is almost impossible. We were told the owner of our rental was going to sell. We needed a house in our sons school district asap and had a terrible time finding one. We had to pay two mortgages in one month to find a home within my high schoolers school district. I asked Miki Davis and Vikki see if they could help me by getting my deposit back timely. Miki emailed me on June 6 that she would escalate it to help me. I hired carpet cleaners, polished the floors professionally, landscapers trimmed trees and bushes and mowed loans. We had the gutters clean all prior to move out. Today June 23rd , after Miki saying she would help me on June 6...Vikki told me no, they had 30 days and people lie about their emergencies all the time. I was so insulted. She said the Miki told her the house looked great when unmoved out. She could have cared less. She cared when she needed my money on time but when I asked her why she said because we can and had no good answer. Are they collecting interest on peoples deposits? I'm not sure. Unkind, totally rude, never work with these people. and only let me repeat only after I post a negative Google review do I get any sort of answers at all. I have nothing in writing that tells me anything about flooring anything about any issues that would cause any sort of delay absolute lies. I would like them to produce any sort of documentation saying that they have communicated with me about anything regarding flooring. I had insurance on the home and now that I've been out of it for over three weeks I have no idea who they've had in and out of that property and bear no responsibility for anything that happened after I left the home. I asked for a walk-through with me once I had clean the property and could get no one to respond to me. Period. When's Miki finally made her way over there she discovered a couple of cabinets hadn't been empty by the cleanup crew. My husband acted immediately and we went over there and clean them ASAP. All a bunch of excuses below. Your poor communication is not my problem. I expect my full deposit back. So unprofessional
I have been looking for a rental property for my mother. In this market it has been a difficult task as rental properties are usually spoken for quickly and sometimes before they even appear on Realtor or Zillow. Natalee Choby went out of her way to assist me in renting a property. She identified a new rental for me and drove all the way from Six Forks Road to Youngsville to ensure we saw the property. This property was managed by a different realty company so Natalee didn't have much to gain by assisting me but she did it anyway. She also continued to assist me with communicating with the other broker to find out the status of the application, which went on for 2 weeks. A lot of other agents would have said they had done their job and sent me on my way. Natalee didn't. She went above and beyond the call of duty to assist me from beginning to end. Resolute Property Management is lucky to have Natalee on their team. I would give she and Resolute Property Management a 10 star review if I could. The world would be a better place if there were more Natalees.
Resolute helped me purchase a property in Florida while I stayed up north. The team has been fun to work with, responsive, and professional. They definitely have their systems down to get you and your properties integrated super quickly. I have to give a special shout out to Mona Strausser for putting in extra hours in finding me a suitable property in a red hot market! She worked weekends and holidays for me - without me asking her to! She toured the properties, brokered the deal, and made sure the construction was completed. Mona and RPM are great people to have on your team!
Outstanding Company: The purpose of this review is to provide a stellar review and recommendation for Resolute Property Management. In fact, to save you time here is my conclusion - Resolute is exceptionally competent, highly professional and advises us on problems as if they owned the property themselves. Miki Davis and her company, Resolute Property Management, are outstanding. Overview: We have owned ten different rental homes in the Raleigh area over the last five years. Resolute has managed each property. We live across the country from Raleigh and have to trust and rely upon Resolute with our investment. We have complete faith and belief in their professional services and performance. An Important Observation - Tenants vs. Owners: A quick aside. When reading reviews about any property management firm, note that there are two perspectives: the tenant's perspective and the owner's perspective. Tenants sometimes don't pay rent or empty trash when they leave when they vacate, so they resort to the only power they have - a bad review. If you are an owner, read the reviews from other owners. Resolute represents and works for owners. Owners pay Resolute, so you will have the most objective analysis by investment property owners of Resolute's professional services. First, I am spending the time to lavish praise because it is highly warranted. And, for the record, this review was unsolicited. I wrote this via my own volition. Second, Resolute maintains access to its own trusted network of property professionals. Their network includes carpet cleaners, appliance maintenance, painters, garage door repair experts, 24-hour plumbers, irrigation systems, roofers, and more. If any of our properties experience an issue, Resolute can either fix it or has immediate access to those who will. Third, Miki Davis, the owner of Resolute, is exceptionally professional, thorough, responsive, and experienced in all of her prompt correspondence with us, whether telephonically, online or in-person visits when we are in town. This is not only her 'job,' it is her baby. She cares about the satisfaction of each of her clients. Background: Here is a brief frame of reference. My wife has been an attorney for over 30 years and a significant portion of her practice involved real estate. I have been a corporate officer and a business owner for 30+ years. For a brief period of time, I took a break from the corporate world, as my wife and I were buying properties for our own account. I was a very active in buying/selling income property and interacted with property managers from single-family homes and duplexes to companies managing 20-150 units. I gained a unique appreciation for what distinguishes quality when managing properties. I found many 'bad' and very few 'good' property management firms. Resolute Property Management is exceptional. In conclusion, it is with that perspective that I proudly and confidently offer my highest recommendation for Resolute Property Management.
This team manages several properties for me and have helped navigate some pretty tough tenant antics that could otherwise have resulted in major loss of income. I always receive timely responses to my questions and detailed explanations of accounting and service requests. They have some really great vendors and I know Resolute holds them accountable. This small team of outstanding women are a pleasure to work with and I look forward to many more years of partnership. Form an owner's perspective, I can't recommend them enough!
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