5 stars all around for the property management team and, of course, for Kim Slappe an extra 5 stars! Kim's kindness and caring along with property management knowledge and experience surely has changed this development. Her quick action and jumping in to solve concerns is so appreciated, especially with all the needs I have expressed. I find it very enjoyable to be able to relate in a human form over the phone or during an email exchange. Kim is a very dedicated individual and we'd be lost without her and the RPM team! Thanks for all you do for us here at Thornton!
I am the president of my HOA going on 2 years now. We changed from another company due to complete lack of effort, mismanagement of funds and no communication from the company. Since Kim took over our management for our HOA in Feb 2021, they have assisted us greatly in resolving legal issues and financial issues greatly. We have managed to change our budgeting for the better, cut out wasted funds, and optimize our saving in order to accomplish long term goals like roofing and even look into paving. Kim has been diligent, responsive, and does her best to keep up with the inundation of requests, concerns and communication from all of us on the board, as well as homeowners in our community. We have really enjoyed working with her!
Three words describe, RPM assistant property manager, Kim Slappe: knowledgeable, understanding, and efficient. Kim's knowledge in HOA functioning matters is exceptional. Her understanding of the needs of the residents adds another aspect to a happy community. Residents want matters handled efficiently and thoroughly; Kim goes over and beyond to resolve all issues that cross her desk. RPM gets five stars.
I can’t complement enough the thoroughly great job Resource Property management (RPM) has done with contract assistance and initiation with a company for replacing our aging roof shingles here at Deacon Ridge Townhomes, Winston-Salem, NC, this spring of 2022. I wish to favorably note in particular RPM’s detailed and ongoing coordination with Roofwerks, Inc., out of Cary, NC. The new roof shingles look great, Roofwerks has engaged in excellent work-site cleanup, and their workers obviously do not spend time just standing around – they work fast and hard. The professionalism of their workmanship has been easy to see for everyone living here. My name is Michael Thompson, homeowner and Board member of our Home Owner’s Association (HOA), and I have known the owner of Resource Property management (RPM), Marie Pierce, since she started as our Property Manager in 2019. She and her employees have done an excellent job with everything else our HOA has asked her for as well. Among the examples of the quality of their management I would list especially the following: • Marie always seeks guidance first an above all from the HOA, and is neither dictatorial nor inattentive to our concerns and expectations. She makes certain that the various contractors we deal with deliver the service we request, from landscapers to maintenance companies. She does her very best to keep costs down and maintenance quality up. The maintenance supervisors know they’ll have to answer to her when they don’t meet expectations. • She delegates authority well among her employees with an experienced approach to the division of labor necessary to address complaints and concerns which naturally arise in a large diverse community such as ours. • She has a firm yet imminently reasonable approach with everyone. She addresses problems with an up-front style which is deeply appreciated by Board members, leaving us time to energetically concentrate on Board responsibilities and living in peace and quiet here at Deacon Ridge. If your community is looking for a good Property management company in North Carolina, I really don’t think you can find a better company than RPM.
It's unfortunate there isn't a category for less than a star! Most Property Managers put their best foot forward from the start. This is RPMs best - it took 3 letters to introduce themselves. The first letter actually had street numbers after the street name - obviously no proofreaders at RPM. The next letter had addresses correct, but still incorrect monthly dues. RPM illegally raised dues by 15% in their first 2 letters to homeowners. The covenants only allow for 5% annually, without a large majority vote. They said they had read the covenants - and just ignored them! It took a third letter to correct the amount - with only a statement that they were given wrong information. Again - who proofreads for RPM? Or did they think we wouldn't notice! Then a homeowner called RPM and talked to Marie, the President of RPM, who didn't know when dues were to be sent in. Her information contradicted the letters that homeowners had received. This is just the beginning - we can hardly wait to get rid of this incompetent property management company!
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