A few weeks ago we received a notice of an “ongoing violation notice” regarding a “nuisance". They claimed we had a refrigerator on our back deck; we never have. They got the wrong address. The letter required us to respond within 10 days of the notice. But when we called, multiple times, to the general line, the manager who sent the letter and the other managers-NO ONE ANSWERED. Ever. We finally got an email the following day, then an apology some time later, then finally an email telling us this "nuisance notice" has been removed from our record.
Their business is not living up to one of their “core values”- availability: “Our clients can reach us day and night. We have the resources to respond to any emergency with urgency- you have our word.” Getting hold of someone is virtually impossible. If I never answered my phone at work-id be fired.
Stephen Loy
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January 18, 2023
Kim does an outstanding job managing properties. She is both professional and personal whenever you have questions or concerns. In addition she is extremely punctual whenever additional information is requested.
shirley hammond
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October 23, 2022
I am very appreciative of RPM Property Management's response to the emergency plumbing issue my neighbor and I had at our condominium complex last week. Once they knew when we would be home they sent a very competent plumbing company here to fix the problem. JD Service Now Plumbing came after hours that same day and resolved the most urgent issue, thank goodness! Then they came back the next day to fix the other plumbing problem we had, and even took the time to make sure the complicated issue was completely resolved. I am so glad that RPM was able to provide a professional and thorough plumbing service the same day.
barbara spivack
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November 09, 2022
I am an owner in Deacon Ridge Condominiums. RPM took over management of our complex a few years ago so I have had a chance to work with and evaluate this company. I have found them to be absolutely excellent in their customer service. When issues arise, whether it be something with building maintenance or a violation of community rules, they attend to the issue immediately. I have talked to a number of company representatives and have found all of them to be knowledgeable, helpful and friendly. I am totally satisfied with this company and hope that it continues to manage my community.
Josh Gibbs
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March 21, 2022
I am the president of my HOA going on 2 years now. We changed from another company due to complete lack of effort, mismanagement of funds and no communication from the company.
Since Kim took over our management for our HOA in Feb 2021, they have assisted us greatly in resolving legal issues and financial issues greatly. We have managed to change our budgeting for the better, cut out wasted funds, and optimize our saving in order to accomplish long term goals like roofing and even look into paving.
Kim has been diligent, responsive, and does her best to keep up with the inundation of requests, concerns and communication from all of us on the board, as well as homeowners in our community.
We have really enjoyed working with her!
A few weeks ago we received a notice of an “ongoing violation notice” regarding a “nuisance". They claimed we had a refrigerator on our back deck; we never have. They got the wrong address. The letter required us to respond within 10 days of the notice. But when we called, multiple times, to the general line, the manager who sent the letter and the other managers-NO ONE ANSWERED. Ever. We finally got an email the following day, then an apology some time later, then finally an email telling us this "nuisance notice" has been removed from our record. Their business is not living up to one of their “core values”- availability: “Our clients can reach us day and night. We have the resources to respond to any emergency with urgency- you have our word.” Getting hold of someone is virtually impossible. If I never answered my phone at work-id be fired.
Kim does an outstanding job managing properties. She is both professional and personal whenever you have questions or concerns. In addition she is extremely punctual whenever additional information is requested.
I am very appreciative of RPM Property Management's response to the emergency plumbing issue my neighbor and I had at our condominium complex last week. Once they knew when we would be home they sent a very competent plumbing company here to fix the problem. JD Service Now Plumbing came after hours that same day and resolved the most urgent issue, thank goodness! Then they came back the next day to fix the other plumbing problem we had, and even took the time to make sure the complicated issue was completely resolved. I am so glad that RPM was able to provide a professional and thorough plumbing service the same day.
I am an owner in Deacon Ridge Condominiums. RPM took over management of our complex a few years ago so I have had a chance to work with and evaluate this company. I have found them to be absolutely excellent in their customer service. When issues arise, whether it be something with building maintenance or a violation of community rules, they attend to the issue immediately. I have talked to a number of company representatives and have found all of them to be knowledgeable, helpful and friendly. I am totally satisfied with this company and hope that it continues to manage my community.
I am the president of my HOA going on 2 years now. We changed from another company due to complete lack of effort, mismanagement of funds and no communication from the company. Since Kim took over our management for our HOA in Feb 2021, they have assisted us greatly in resolving legal issues and financial issues greatly. We have managed to change our budgeting for the better, cut out wasted funds, and optimize our saving in order to accomplish long term goals like roofing and even look into paving. Kim has been diligent, responsive, and does her best to keep up with the inundation of requests, concerns and communication from all of us on the board, as well as homeowners in our community. We have really enjoyed working with her!