Retention Nails & Spa
1640 Oakhurst Commons Dr Ste 101, Charlotte, NC 28205, USA
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1640 Oakhurst Commons Dr Ste 101, Charlotte, NC 28205, USA
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I have been a client of Retention since they opened and I literally will not go anywhere else. If I have to wait for my nail stylist, Maya, just to go there, I do! Teresa, the owner, and her sister Chris, who manages and does nails, are so nice! They have remembered my name since day one and always accommodate me if possible! They listen to and care about client feedback. The work that the nail stylist’s put out is top notch! The salon is beautiful and clean and upbeat and friendly! I have recommended so many people there and they all sing the praises of Retention! 20/10 recommend!
I went to Retention Nails & Spa for a gel manicure and pedicure today. They were able squeeze me in without much notice, my nails look great (as always) and the pedicure was so relaxing that I didn't want to leave!! I love the space and feel it's very calming and clean, I even get my Botox done here. Highly recommend!!
Went Friday morning for a pedi for my baby shower, seriously the best pedicure I have received!!! They were very nice and clean. I didn’t have an appointment but was able to get worked in easily. My toes look great. Very happy with my experience.
Wife and I went in for pedicures. I emailed them at 3 to schedule an appointment and Ashley contacted me back within an hour. We got excellent service and our nail technicians were fantastic. The space is very clean and modern. We'll definitely be going back.
I’ve visited this salon several times over the past couple of years. It’s a cute place and the owner is nice but the results of my services have been mixed. At first the service used to be better but as they have gotten busier, they rush the service, especially the gel and dip removal. I noticed my nails have gotten quite thin and sore to the touch due to filing and drilling during polish removal. I shared this feedback with them and was told it’s normal for the nails to get thin. However I’ve actually had better nail health at other salons that take 20 minutes to soak and then gently scrap the polish off instead of drilling and filing after a 5 minute soak. Also the gel often cracks and lifts like thin plastic after a couple of days. They have fixed it in the past which I appreciate. I usually wear gloves when washing dishes so I’m not sure if there’s something different about their gel polish. I did have more long lasting results with the dip powder. The last time the gel had an issue, I made an appointment to have it fixed. When the tech looked at it, he realized the polish job was not the best and offered to take it all off since several nails started lifting after only a few days. They started the process to soak the polish but then other customers came in with appointments. While I had the foil on my hands they told me that I would have to come back another day/time because they needed to take care of those customers instead. I was disappointed to have to leave with my nails in that state given my schedule so I decided to just ask for a refund instead. They didn’t want to give a refund and eventually only refunded part of my money. After originally spending $58 including tip, I didn’t leave there with a great feeling.