Chris and Brad took my initial order and design elements and made my vision come to life.The University ordered two 16 ft. Double -sided feather flags and a one-sided 18 ft x 4 ft. Banner with grommets. The Staff kept me informed throughout the process and listen to me and followed my instructions to the letter. The completion of the product was on time as promised and they even help from their end, when my banner did not deliver from the carrier at the guaranteed time. It was great to be able to talk to a live person and they answered the phone every single time and everyone knew what was going on with my order. Thank you Chris, Brad and Steve for all that you did to make our event first rate!!!! I will definitely recommend you to others. It was great to be able to talk to a live person and they answered the phone every single time and everyone knew what was going on with our order. *****
I guess good customer service is dead. Call me old-fashioned but what happened to the good ol’ days when businesses would actively try to work with you to come to a solution and make a new client happy? I approached this business to order a wooden sign for a ranch. In email exchanges with one of the employees, I was told that a particular sign style (rustic) was not their forte (fair enough) and that perhaps I was better off finding a different business to do the work with(huh?). The problem is, I ONLY stated I liked rustic after the employee asked me if I liked rustic or sandblasted. I never brought up that I wanted rustic and the idea only came to me after he brought it up. I told him I liked both sandblasted or rustic but that rustic would probably be better. Again, I ONLY suggested rustic when it was brought up but I always had envisioned and wanted the sign to be a sandblasted one. Then, instead of trying to see if we could work with the type of signs they do specialize in (which, again, is the style I originally wanted), I’m told that perhaps another company would be a better fit for my needs. I called to speak with the manager to express my frustration and though he was polite and not at all rude to me, he sided with his employee and stood behind how his employee handled it. Again, would good business practice not state that trying to showcase the products you do make not be a better option vs simply stating that finding another business might be better? That’s just common sense and business 101
Chris did a phenomenal job creating exactly what I needed, and even changing the photos I sent to a higher resolution. Cannot say enough about the job they did!
Company name is very misleading, they can not deliver you a sign tomorrow. Still waiting for a quote and it's been over a month now. Called multiple times within the first week and visited in person to resolve the issue, was told multiple times that a quote would be delivered tomorrow. I guess they for forgot multiple times.
Been working with these guys for over 15 years. They're great!
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