TouchPoint Property Management

3540 Toringdon Way Suite 200, Charlotte, NC 28277, USA

AboutTouchPoint Property Management

4.6 / 5

from reviews

Is this your business?

    Aqil Mohammed
    November 04, 2022

    Update: Touchpoint responded to this review saying “it was ridiculous the owner did not replace it” but this is a false and misleading statement as touchpoint is the one who failed to execute and properly manage the repair. Touchpoint is trying to push all the blame away when they are the rental agency and are responsible for handling maintenance. They failed to do anything to resolve the issue until I threatened a lawsuit because they were now in violation of the Charlotte city housing code. We now have the issue resolved finally after over 2 months but they left the old dishwasher and box outside our front door. This is a poor management company with many issues they need to address before you should ever rent with them. I am currently a tenant at a property managed by touchpoint and we have had an issue with our dishwasher for almost 2 months now and they still have not resolved it. Their maintenance team does not communicate and no matter how many times you leave them a voicemail to get a call back they never call. I have had to call other departments within touchpoint to even get a response. They make excuses every time on why the repair has not been completed and do not make any effort to let the tenant know that they do care about the issue and they are trying to resolve it. This has been one of the worst customer service experiences I have ever had.

    Rupert Thomas
    December 14, 2022

    I have rented from a lot of companies over the years and my overall experience with TouchPoint has been amazing to say the least! I can honestly say that TouchPoint is very responsive to all of my inquiries and they do their best to accommodate any needs that arise. My experience with Account Managers, Karla R. and Sue P. has been stellar. In my opinion, TouchPoint is the first company that I have rented with that cares for their tenants. I plan to rent exclusively from TouchPoint going forward!

    Malave Co
    October 04, 2022

    One of the best Property Management companies that I've work with. I know that they care to help their clients get the best tenants in their properties. Also, get them rented the fastest once a tenant has moved out. Any time I come across someone that needs a property management company I refer them to TouchPoint.

    Angel Moises
    November 16, 2022

    TouchPoint Property Management are always ready when I have a question, their service is great. It has been a pleasure to do business with them, Uriel Sandoval is a excellent TouchPoint representative. I highly recommend using their services.

    a fatfish
    November 15, 2022

    I highly recommend all the services offered by Touchpoint Property Management. I had a pleasure working with Miss Karen Gonzalez she explained everything clearly, and responded in a timely professional manner. Making my experience with this company a breeze.

    TouchPoint Property Management

    Our Address

    3540 Toringdon Way Suite 200, Charlotte, NC 28277, USA

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