Working with Catherine (and Victory Property Management) has been amazing! My boyfriend and I were able to rent a beautiful home that we absolutely adore and Catherine made the process and transition so easy. She was our biggest advocate and was extremely responsive and on top of everything. She was always so patient and kind, and we couldn’t have asked for a better experience!
I've just started working with Victory and they (especially Catherine) have been fantastic! I just have one rental house but it needed significant upgrades to bring it in line with the market. Catherine project managed the whole thing, kept me up to date on progress, and made suggestions to reduce cost while improving the finished product. We now have a great tenant in a solid lease and a place I'm proud to rent out.
Renting through Victory PM has been pretty good for the most part, you can tell they are not like most of the property management companies in Charlotte and do try to work out the best solution for the tenant and the landlord. The application process was very streamlined and Catherine was communicative the whole way which was much appreciated. We’ve lived at our property for almost 2 months now, and I can say that for the most part Victory PM has been pretty good to work with. The reason I’m not giving 5 stars is specific to the unit we rent - in the first few weeks we had multiple issues: 1. The stove had an existing cracked glass stovetop and we were told by Victory at first it was just cosmetic, even though all the research we did and experts we talked to said it was a safety hazard since it can cause electrocution if any liquid were to seep in. This was taken care of by the landlord though after further discussions, so we are happy to have such a good landlord! 2. The smell from the very dated carpet was so strong after we moved in, which we thought was so odd since we didn’t remember a smell when we did the tour. We later found out that Victory had ozone purifiers plugged in and it was masking the smell. 3. The washer/dryer was so dirty it would have been impossible to get clean, we were not told at the beginning that the washer/dryer was not the landlord’s property (it was owned by last tenant who left it there) which prolonged us getting a new set as we were hesitant to buy a new set that we assumed we would have to leave at the property at the end of our lease. I do think all of these issues are at the fault of the previous tenant, however, I also believe these issues could have been avoided if Victory would have addressed prior to putting the condo back on the market and were a little more diligent in their inspection of the place after the last tenant. Although it’s been very stressful and overwhelming to have back-to-back issues in the first few weeks of moving into the property, the saving grace through it all has been our specific assigned property manager, Catherine Pitney. Catherine is the absolute greatest. She is so kind, patient, and supportive! My wife and I were very hesitant about working with a property management company, but Catherine has blown us away with her customer service and tenant support. Catherine is also very responsive, and she was so helpful with the entire process from the application process through the move in process. It has also been such a relief that my wife and I have felt so comfortable with Catherine, as a queer couple it’s always a hit or miss for us even in Charlotte, but from day 1 Catherine has been nothing short of amazing! Overall, we are happy to be working with Victory and specifically because of Catherine, we do recommend renting through their service!
I’m a transplant to the area from SC and it was super difficult trying to find a place that I liked. I was randomly connected with Catherine and I truly was in awe of how amazing & helpful she was in finding me a place that I liked and that was in my budget! I felt like she was just as excited for me to get my place as I was bc she knew I’d feel at home. She was truly so amazing and her patience was unreal! I can be a lot to handle and she dealt w/ my situation with such grace and professionalism 🙏🏾☺️🙏🏾 -I would definitely recommend that if you’re looking for a place to call home, she’s your person to call!! Thanks Catherine & I wish you all the best in everything you do! You’re a star! Peace and blessings, Johnny.
Excellent experience all the way around! Catherine and her team were very conscientious and thorough, making the process seamless from start to finish! I am new to the Charlotte area and it was overwhelming to try and find a place to live; Catherine was patient and kind, guiding me through the process every step of the way and being transparent, which I appreciated. I wouldn't hesitate to recommend her and Victory Property Management to anyone!
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