Ina was very helpful when I reached out to get a link to check my account. She was very prompt in answering my request. Thank you, Ina
Matt Gates
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February 17, 2022
New review, 2 years later:
They left us high and dry with completely incompetent reps for 6 months and then terminated our contract without cause. They authorized invoices without the consent of our HOA board. We would take legal action, but sadly it would cost more in litigation than the amount is worth. It took days, sometimes over a week to respond to our requests. We have an 89 unit townhouse complex, so our annual budget is over $200K. We basically had to do their job for them and hold their hand through everything. Complete shysters, avoid at all costs.
Original Review:
They have been reasonably priced and excellent to work with for our HOA.
Shauntay Cloud
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March 24, 2021
We had a house fire, which left our house totaled. We have reached out several times for guidance only told to wait a month for a board meeting! We waited, No response. We inquired only to receive of “as long as there is no change to the original build there will be no approval needed”...like really. I explained there is no home, the lot was cleared, and we will rebuild. It will not be rebuilt by previous home builder and due to their home design being proprietary we will have to customize.
There has been no follow-up. I’m not asking for a fence to be put in the backyard...at this point they are using COVID as a reason not to be responsive.
Boards please think carefully before picking this organization, especially if you have a big community.
Matthew Supple
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January 19, 2019
I live in one of the developments that William Douglas manages. They are very professional and work work with the community. I have worked with them as a home owner and as a board member and William Douglas works hard to work with the city and the home owners.
John Bryan
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August 28, 2019
Becky was very helpful on the phone yesterday. She's a great asset to the company.
Ina was very helpful when I reached out to get a link to check my account. She was very prompt in answering my request. Thank you, Ina
New review, 2 years later: They left us high and dry with completely incompetent reps for 6 months and then terminated our contract without cause. They authorized invoices without the consent of our HOA board. We would take legal action, but sadly it would cost more in litigation than the amount is worth. It took days, sometimes over a week to respond to our requests. We have an 89 unit townhouse complex, so our annual budget is over $200K. We basically had to do their job for them and hold their hand through everything. Complete shysters, avoid at all costs. Original Review: They have been reasonably priced and excellent to work with for our HOA.
We had a house fire, which left our house totaled. We have reached out several times for guidance only told to wait a month for a board meeting! We waited, No response. We inquired only to receive of “as long as there is no change to the original build there will be no approval needed”...like really. I explained there is no home, the lot was cleared, and we will rebuild. It will not be rebuilt by previous home builder and due to their home design being proprietary we will have to customize. There has been no follow-up. I’m not asking for a fence to be put in the backyard...at this point they are using COVID as a reason not to be responsive. Boards please think carefully before picking this organization, especially if you have a big community.
I live in one of the developments that William Douglas manages. They are very professional and work work with the community. I have worked with them as a home owner and as a board member and William Douglas works hard to work with the city and the home owners.
Becky was very helpful on the phone yesterday. She's a great asset to the company.